Tips to get the most out of it
Pleasure shopping is a multitude of small details that makes it a truly pleasurable experience. You will no doubt discover them yourself (if you haven’t already done so) as you stroll the alleys of the Shopping Centre… unless you want to know everything right now.
At your service
Are you looking for a boutique or a service? Do you need information? Our hosts and hostesses await you at our Welcome Desk on level 1 of the Central Area of the Shopping Center, ready to answer all your queries. They will guide you with a smile through our special world. And if you would like to receive information by phone, just contact us on 02/771 20 45.
Public toilets that are always clean and accessible to people with reduced mobility are located at the level of the purple lock under the elevator of the central floor.
It is possible for you to be delivered and to send parcels via the UPS Access point located at the Welcome Desk. We offer you the opportunity to try your items on site thanks to our fitting room! This service is available during Shopping hours.
Stay connected for all your business dealings and activities: the WiFi network is available free of charge throughout the Shopping Center.
Accessible for everyone from everywhere
The Shopping Center has several escalators, but if you have a pushchair or are in a wheelchair you can take one of the five lifts.
If you have difficulty getting around or standing for periods of time, the Shopping Center will loan you a wheelchair free of charge. For more information contact the Welcome Desk.
Wide corridors, sliding doors, five lifts and spacious boutiques open onto the gallery: the Shopping Center offers easy access for people with reduced mobility.
For your children
You cannot plan when your baby will need a nappy change, so we have installed a changing table so that you can change your baby in total discretion. It is located in the toilets on the ground floor near the Rotunda, close to the exit to Car Park 2, opposite Giordani.
And why not make your family outing a fun event for all? Thanks to our Boobaloos-, little coloured cars that are easy to manoeuvre – tiny tots will adore going shopping with you. For more information contact the Welcome Desk.
Are you worried that if you turn away for a moment your child will be lost from your sight? Don’t worry; they won’t have gone far. We can provide you with Personalised bracelets on which you can write their name so that if they do go astray, an announcement can be sent out on the loudspeaker system so that they are returned to you safe and sound. For more information contact the Welcome Desk.
The Shopping Center is vast and your tiny tots may get tired walking around such a lot. For this reason, the Shopping Mall has pushchairs that are available on loan free of charge. For more information contact the Welcome Desk.
You have a problem? We have the answer
Do you need cash? You will find a cash machine on the ground floor, near the Rotunda, inside the ING bank. Another dispenser is available on the ground floor, at the blue corridor, at the entrance to the metro.
Do you need change? We can help you. For more information contact the Welcome Desk.
Has your battery run out? We have the solution for you. We have a number of different chargers available one of which is bound to be compatible with your mobile phone. For more information contact the Welcome Desk.
Sometimes you need to broadcast an urgent message: a child has gone astray, a car is badly parked. You can make an announcement at the Welcome Desk.
Does your car need a good clean outside and inside? Why not let the Car Wash do this for you while you do your shopping. At the far end of the Shopping Center. It will be glowingly clean when you come back to pick it up.
Has the button on your trousers come off? Has your seam come undone? We have the solution to your problem. The Retouch’ boutique on level 0 will carry out any repairs for you in record time so that you can continue shopping in total comfort.
Do you need to make a few transactions via a post office? No need to go far, just outside the Shopping Center, on Rue Saint Lambert, is a post office that is open from 09h00 to 17h00 from Monday to Friday and from 10h00 to 18h00 on Thursday and 09h00 to 12h30 on Saturday.
Do you need an urgent duplicate of a document, an invoice, your ID card or some other item? We can make a photocopy for you on the spot. For more information contact the Welcome Desk.
An abandoned umbrella? A jacket left behind? A briefcase gone astray? As a good citizen you should hand in whatever you find to the Welcome Desk. Because if you were to lose something, you would very happy if someone handed it in for you wouldn’t you? Do to others as you would have them do unto you.
Someone has a little accident or has some sort of attack? A First Aid kit as well as a defibrillator is available for qualified people to administer first aid.
On foot, by bike or by car
The Shopping Center has almost 2,000 parking spaces with four entrances on Rue Saint Lambert and Boulevard de la Woluwe. Car Parks +1, +2 and -1 are located in the new extension. Not many people know about the existence of Car Park P2 located at the far end of the Woluwe Shopping Center. You will find a space there very quickly and be able to make your way into the Shopping Center in no time at all.
You can access the Roodebeek station (line 1 Gare de l’Ouest-Stockel.) directly from the Woluwe Shopping Center. And our Shopping Center is also served by four different bus routes.
STIB : 29-42-45
De Lijn : 359-659
TEC : Conforto Bis
The Welcome Desk offers a taxi reservation service. Once the taxi has been called you just go to the taxi drop-off point located at the entrance of the Shopping Center on Rue Saint Lambert, next to the Match supermarket and the former Total petrol station.
The Shopping Center is easily accessible for those who travel by bike using the safe bike lanes. More than 200 spaces for bikes have been reserved in the car park. However, we strongly recommend that you secure them with a padlock. For maximum security there is a secure bike park on the Boulevard de la Woluwe, at the first entrance for vehicles, on the right hand side. Just ring the bell and a guard will open the doors for you via a videophone so that you can park your bike there in total security. To pick up your bike again, just repeat the procedure. But you should still fasten it with a padlock even in this secure place.